We will always refund or exchange the shoes if they are returned in resellable/perfect condition within 14 days of receiving them. We will not, as a rule, refund the postage back to us unless we have made a mistake or you are exchanging and it has been agreed with us.
Before you return any item to us please make sure to contact us first via firstname.lastname@example.org.
We will not accept returns if the above instructions are not followed and no returns will be accepted on any item with customisation or personalisation.
The goods must be in the same immaculate condition as they were received in – we cannot accept scuffed/worn-in/damaged goods. (We thus suggest you remain on carpet while trying shoes on).
We will exchange the goods as requested, or should you wish to cancel your order, we will give you a full refund within 30 days of your cancellation.
You have to pay the cost of returning the goods – we recommend a registered/traceable and insured postage, as we cannot be responsible for lost packages.
If a customer refuses to accept delivery of goods we will only refund once we have received the returned goods and the refund will be net of any charges incurred by us in recovering them.
Please note : We do not offer refunds on sale items however exchanges are accepted.